Terms & Conditions

By using our learning platform, you agree to our terms and conditions. Please read them carefully to ensure you understand your rights and responsibilities.

1. Acceptance of Terms

By accessing or using our platform, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must immediately cease using our platform.

2. Eligibility

You must be at least 13 years of age to use our platform. By using our platform, you represent that you are eligible to use it and have the legal capacity to be bound by these terms.

3. User Accounts

You may be required to create an account to access certain features of our platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized use of your account.

4. Prohibited Conduct

You agree not to engage in any of the following activities while using our platform:

  • Violating any applicable laws or regulations;
  • Using the platform for any fraudulent or malicious purposes;
  • Attempting to gain unauthorized access to our platform or user accounts;
  • Uploading or sharing any content that is offensive, harmful, or infringing on the rights of others;
  • Interfering with or disrupting the operation of our platform or the servers and networks that host it.

5. Intellectual Property

All content, features, and functionality available on our platform are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our platform for your personal, non-commercial use only.

6. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our platform or any content available on it, even if we have been advised of the possibility of such damages.

7. Indemnification

You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or related to your violation of these terms, your use of our platform, or your infringement of any intellectual property or other rights of any third party.

8. Use of AI Systems

Our platform employs various Artificial Intelligence (AI) systems to enhance your user experience. These AI systems include but are not limited to the AI Interviewer, code analyzers, suggestion engines, and more. Please note that the outputs provided by these AI systems are for informational purposes only and should not be construed as professional or expert advice. While we continuously work to improve these AI systems, they may occasionally provide incorrect, incomplete, or misleading information due to inherent limitations in AI technology. By using these systems, you acknowledge and accept that any reliance on such information is at your own risk. We will not be liable for any errors, omissions, or damages arising from your use of these AI systems. Your continued use of the AI systems constitutes your acceptance of these terms.

8A. Informational Guidance; No Guarantees

All guidance, insights, preparation materials, coaching, mock interviews, recommendations, and other content or services provided by us—whether through our website, platform, AI systems, coaches, contractors, employees, community channels, emails, or any other interaction with us— are provided for informational and educational purposes only.

Our guidance may be based on research, historical patterns, publicly available information, and past candidate experiences. However, interview processes, hiring standards, question styles, evaluation criteria, and role requirements may change at any time, with or without notice, and may vary across teams, interviewers, offices, and candidates.

We therefore make no representation, warranty, or guarantee that any guidance, recommendation, statement, or expectation provided by us will remain accurate, current, complete, applicable, or successful in your particular case. Any definitive-sounding language used by us, including words such as “will,” “must,” “need,” “always,” or “never,” should be understood as general guidance based on information available at the relevant time, and not as a guarantee of any interview process, question, or outcome.

For the avoidance of doubt, references to “Managed Interview Readiness”, “interview-ready”, “Strong Hire”, increased readiness, maximising preparation, or similar language describe the objectives and methodology of our services. They do not guarantee that you will receive or pass an interview, obtain employment, receive an offer, achieve any particular compensation, or receive any particular hiring decision.

9. Money-Back Guarantee Policy (Session-Based Services; Excludes Subscriptions and CoPilot)

This money-back guarantee applies to our session-based services (e.g., mock interviews, coached sessions, diagnostic sessions), whether purchased individually or as part of a pre-paid bundle. It does not apply to any subscription plans, recurring billing arrangements, renewals, or Coditioning CoPilot. Subscription purchases and renewals are governed exclusively by Section 17 (Subscription Billing, Cancellation, and Refund Policy). CoPilot cancellations and refunds are governed exclusively by Section 19.6.

Definitions: A “Session” is a single booked coaching or mock-interview appointment. A “Bundle” is a pre-paid set of multiple Sessions.

Scope for Bundles: Refund assessments apply only to the specific Session that is the subject of a complaint. We do not issue blanket or pro-rata refunds for unused Sessions in a Bundle. Remaining Sessions in a Bundle remain available; where appropriate, we may provide a reasonable remedy to ensure delivery of the remaining Sessions.

Eligibility: Refund requests must be based on objective issues such as disruptive technical failures, unprofessional conduct, or failure to deliver the promised elements of a Session. Refunds will not be granted for subjective preferences (for example, not liking an interviewer’s style).

Right to Remedy: If a specific element of a Session was not delivered as promised, we may first offer a reasonable remedy before considering a refund. Remedies may include, without limitation, re-running the Session, assigning a different coach, or providing equivalent corrective measures.

Refund Windows (per Session): The time window is measured from the end of the affected Session (in UTC):

  • 100% refund if requested within 2 hours after the Session’s end.
  • 80% refund if requested between 2 and 6 hours after the Session’s end.
  • 50% refund if requested between 6 and 24 hours after the Session’s end.
  • No refund if requested after 24 hours have elapsed.

No-Shows and Lateness: If you (the customer) do not attend a booked Session (“no-show”) or arrive more than 10 minutes after the scheduled start time, no refund will be issued. Exceptions may be made only if you provide verified documentation of a genuine emergency; in such cases, the outcome will be at our discretion. Repeated abuse of this policy may result in account restrictions.

Processing: All approved refunds are processed to the original payment method and typically appear within 1–10 business days, depending on your payment provider.

Abuse and Chargebacks: We may restrict or suspend access if we detect excessive chargebacks, refund misuse, or other abuse of this policy.

By booking a Session, you confirm that you have read and agree to this policy as part of the service terms. This acknowledgment is contractual; personal data is processed in accordance with our Privacy Policy.

10. Termination

We reserve the right to terminate or suspend your access to our platform, without prior notice, for any reason, including but not limited to your violation of these terms. You may also terminate your use of our platform at any time. Upon termination, your right to use our platform will immediately cease, and you must promptly delete all copies of any content obtained from our platform.

11. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Your continued use of our platform after any such changes constitutes your acceptance of the new terms. It is your responsibility to periodically review these terms for any updates or changes.

12. Governing Law

These Terms & Conditions and your use of our platform are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws.

If a dispute arises, each party agrees first to give the other reasonable written notice of the issue and to use reasonable, good-faith efforts to resolve it cordially. If the dispute cannot be resolved through those efforts, the courts of the United Arab Emirates shall have jurisdiction, subject to any mandatory rights or jurisdiction that cannot lawfully be excluded.

13. Contact Information

If you have any questions, comments, or concerns regarding these terms or our platform, please contact us at [email protected].

14. Email Newsletter and Communications

By creating an account on our platform, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. Please note that even after opting out of our promotional emails, you will still receive transactional messages from us, such as notifications about your account activities and any necessary service-related announcements. We commit to processing your personal data in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR) and other data protection laws applicable. Your acceptance of these terms also signifies your consent to our data processing activities described in our Privacy Policy. If you do not agree with our Privacy Policy, you must stop using our platform.

15. Consent for Recording and Use of Session Excerpts

By participating in coaching or mock interview sessions, you expressly consent to the recording of these sessions. Recordings will only be made upon receiving your explicit, informed consent—either in writing or via a digital acknowledgment—prior to the start of any session.

With your consent, we may use portions or excerpts of the recorded sessions for promotional, educational, or quality assurance purposes, including displaying such excerpts on our website, social media platforms, and other marketing materials.

Any recordings or excerpts used in promotional materials will be anonymized to protect your identity. This may include blurring video images, masking or altering your voice, and redacting or omitting any personal identifying information. All processing will be conducted in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

You have the right to withdraw your consent at any time by contacting us at [email protected]. Upon withdrawal, we will make reasonable efforts to remove any recordings or excerpts from future publications and marketing materials, though complete removal from all existing distributions cannot be guaranteed.

By providing your consent, you waive any claims for damages or legal actions against us related to the use of your anonymized session recordings.

16. Offline Support Policy (Coditioning 360)

Customers who purchase sessions under the Coditioning 360 offering receive access to offline support via our private Slack workspace. This support includes the ability to ask follow-up questions, request clarifications, and receive guidance outside of the live coaching or mock interview sessions.

Offline support duration is tied to the number of sessions purchased and begins from the time payment is made for the corresponding session(s):

  • For each Coditioning 360 session purchased, you receive 7 days of offline support access starting from the time of payment. This offline support is subject to a reasonable usage allowance of up to 1 hour of coach support time per 7-day support period. This does not mean a 1-hour live session; it refers to the total time the coach spends reviewing, considering, preparing, and responding to your offline support requests.
  • Customers who purchase three or more sessions will receive offline support access that extends through the active duration of their interview process, including team-matching, final interviews, and offer negotiation phases. This extended access does not create unlimited support and remains subject to reasonable usage limits to prevent abuse, unless otherwise agreed in writing.

Offline support is intended for reasonable asynchronous follow-up questions, clarifications, preparation guidance, and light-touch support between booked sessions. It does not include real-time communication, live coaching, extensive written reviews, unlimited back-and-forth, or work that would reasonably require a separate booked session. Coach support time includes time spent reading, considering, drafting, reviewing, and responding to support requests.

If support usage becomes excessive, unreasonable, or outside the intended scope of the offering, we may limit, pause, redirect, or require the booking of an additional session before further support is provided. Abuse of support channels may result in access restrictions at our discretion.

Continued use of the offline support feature constitutes your agreement with this policy.

17. Subscription Billing, Cancellation, and Refund Policy

Certain services on our platform are offered on a subscription basis, billed at the interval specified at the time of purchase (e.g., monthly, quarterly, annually). By subscribing, you authorize Coditioning to charge your payment method automatically at each renewal period until you cancel.

For these subscriptions, management (including updates, cancellations, and payment method changes) is handled through a designated subscription management portal (the "Subscription Portal"). The Subscription Portal may be our account management area and/or a portal operated by our current subscription or payment vendor (for example, Stripe or any successor provider).

You can access the Subscription Portal from your account on our website and/or via service emails sent by us or our subscription vendor. Links and user interfaces may change over time; we will maintain a working path to the Subscription Portal.

A cancellation is effective only when completed in the Subscription Portal while authenticated to the same account (e.g., email) used to purchase the subscription. You will receive on-screen and/or email confirmation of cancellation. The effective timestamp is when the cancellation is completed in the Subscription Portal, or when we complete it there on your behalf after verifying your identity.

If you need help canceling, please contact support. We can guide you or, after verifying your identity, complete the cancellation on your behalf in the Subscription Portal and confirm it in writing. We do not accept cancellation requests made solely via informal channels that cannot be authenticated.

To avoid being charged for the next billing cycle, you must complete the cancellation in the Subscription Portal before your renewal date. If no cancellation is completed prior to the renewal date, the subscription will renew automatically and you will be charged for the next billing cycle.

Digital Product Acceptance: All digital subscriptions are deemed delivered and fully consumed upon activation of your account access, regardless of actual usage. By subscribing, you acknowledge that access to the platform constitutes delivery of the service.

Grace-Period Satisfaction Refund (first-time subscriptions only):A one-time, discretionary goodwill refund may be considered only if: (i) you cancel within 24 hours of your initial subscription purchase (not a renewal or upgrade); (ii) you state that you are dissatisfied with the service; and (iii) your account has not materially consumed any Consumable Resources (including, without limitation, AI tokens/requests, code execution minutes or credits, evaluation runs, or other metered usage). “Material consumption” means usage beyond a small, good-faith evaluation amount intended for initial testing. If Consumable Resources were used beyond this evaluation amount, we may deny the refund or reduce it by an amount equal to our reasonable, non-recoverable third-party costs attributable to such usage, as evidenced by our usage logs. Any approved refund will equal thenet amount actually received by us after deduction of non-recoverable payment processing fees and any such costs. Limit one such refund per customer/account. If a refund is issued, your subscription access will end, and you’re welcome to subscribe again at any time.

No Prorated Refunds After Renewal: Once a billing period renews, the fee for that period is non-refundable. Cancelling during an active billing period does not entitle you to a partial or prorated refund. If you cancel after the renewal date, your subscription will remain active until the end of the current paid billing period, and no further renewals will be charged.

In rare cases where a refund is issued at our discretion, it will be processed to the original payment method and may take 1–10 business days to appear in your account depending on your payment provider.

Chargeback Policy: By purchasing a subscription, you agree not to initiate a payment dispute (“chargeback”) without first contacting our support team at [email protected] and allowing us at least 7 business days to resolve your concern. Unauthorized chargebacks will be considered a breach of these Terms, and we reserve the right to suspend or terminate your account in such cases.

We may change subscription or payment providers and/or the location of the Subscription Portal; this does not change your obligations under this policy. Access to the Subscription Portal will be maintained via your account and/or service emails.

By purchasing a subscription, you acknowledge and agree to this cancellation and refund policy.

18. Unused Sessions, Session Credits, Expiry, and Refunds

This section applies to pre-paid coaching, mock interview, and similar Session-based services that have not yet been delivered (“Unused Sessions”), whether purchased individually or as part of a Bundle. It does not apply to any subscription plans, recurring billing arrangements, or renewals (which are governed exclusively by Section 17), or to Coditioning CoPilot (which is governed exclusively by Section 19). It does not limit any rights you may have under Section 9 with respect to completed Sessions.

Unless we expressly agree otherwise in writing, all pre-paid Sessions are converted into Session Credits on your account (“Session Credits”). Session Credits:

  • may be used only to book eligible Session-based services on our platform;
  • have no independent cash value and are not redeemable for cash, except as expressly stated in this Section 18;
  • are non-transferable except where we consent in writing (for example, to reassign Sessions to another candidate).

Session Credits remain valid for 24 months (2 years) from the original payment date. After this period, any unused Session Credits will automatically expire and be forfeited.

18.1 Refunds for Unused Sessions (within 30 days only)

If a Session or Bundle is entirely unused, you may request a refund within 30 daysof the original payment date. Any such refund is discretionary and, if granted:

  • will apply only to the portion of the purchase that remains Unused; and
  • will be issued net of non-recoverable third-party costs, including payment processing fees, FX charges, reasonable administrative fees, and similar expenses evidenced by our records.

Where a Bundle has been partially used, any refund request for the Unused Sessions will be evaluated by first recalculating the price of the Sessions you have already used at our then-current single-Session rate (without any Bundle discount). Only any positive difference (if any) between the amount you originally paid and this recalculated total may be considered for a refund or additional Session Credits, at our discretion.

18.2 No Cash Refunds After 30 Days

After 30 days from the original payment date, Unused Sessions arenot eligible for cash refunds under any circumstances. The corresponding value remains available solely as Session Credits until expiry (24 months from the payment date), after which any unused Session Credits will expire and be forfeited. We may, in exceptional cases and at our sole discretion, extend this period as a goodwill gesture, but we are under no obligation to do so.

18.3 Consistency With Section 9 (Completed Sessions)

For the avoidance of doubt, the statement in Section 9 that “we do not issue blanket or pro-rata refunds for unused Sessions in a Bundle” means that dissatisfaction with one completed Session does not entitle you to a refund of all other Unused Sessions in that Bundle. Refunds relating specifically to Unused Sessions themselves are governed solely by this Section 18.

18.4 Anti-Abuse Clause

We reserve the right to refuse, limit, or condition refunds or credit-related requests where we reasonably believe the request is abusive, fraudulent, or intended to exploit discounts, pricing structures, or loopholes in this policy—including but not limited to attempts to obtain Bundle-level pricing while ultimately consuming only a small subset of Sessions.

19. Coditioning CoPilot – Managed Interview Readiness

19.1 Nature of the Service

Coditioning CoPilot (“CoPilot”) is a high-touch, managed interview-preparation service. Unlike standard session-based offerings, CoPilot may combine live coaching and mock interviews, preparation planning, asynchronous support, progress monitoring, specialist coordination, personalised learning recommendations, and ongoing adjustments to your preparation plan.

CoPilot is designed to help you become as interview-ready as reasonably possible for your stated objectives. You remain responsible for completing agreed preparation, attending sessions, applying feedback, and participating in interviews and hiring processes.

19.2 Managed Preparation

As part of CoPilot, we may assess your background, goals, target roles or companies, timeline, strengths, weaknesses, knowledge gaps, performance gaps, and other relevant factors. Based on that assessment, we may create and continuously update a preparation plan that can include:

  • topics to learn, revisit, or deprioritise;
  • coding or other practice problems to complete;
  • recommended sequencing and revisiting of material;
  • study schedules and timetables;
  • coaching and mock-interview recommendations;
  • specialist involvement;
  • asynchronous exercises or reviews;
  • readiness assessments; and
  • changes to the plan based on your progress.

Preparation plans are adaptive and may change as your progress, objectives, interview timeline, or other relevant information changes.

19.3 Unlimited* Coaching and Mock Interviews; Fair Use

Where CoPilot is described as including “Unlimited* coaching and mock interviews”, “Unlimited*” means that you are not purchasing a fixed number of Session Credits and will not ordinarily be charged an additional per-session fee for live coaching or mock-interview sessions that we reasonably determine are appropriate to your agreed preparation plan during your active CoPilot engagement. Both Coditioning and the customer agree to act in good faith when planning, requesting, scheduling, and delivering those sessions.

Unlimited* access is subject to fair use. It does not mean unlimited on-demand bookings, unrestricted daily sessions, guaranteed availability of a particular coach or specialist, perpetual access, or an entitlement to sessions that we reasonably determine are unnecessary, duplicative, unrelated to your objectives, or inconsistent with an effective preparation plan.

Based on our experience, most customers should need no more than 10 live coaching and/or mock-interview sessions. Twelve live sessions is a fair-use review threshold, not a hard cap, prepaid balance, or entitlement. Reaching that threshold triggers a good-faith review of whether further live sessions are reasonably necessary and educationally useful under the agreed preparation plan. Where appropriate, we may approve further sessions without an additional per-session charge, subject to availability. An extension is not guaranteed and may instead require a revised plan or separate arrangement where the request falls outside the agreed scope.

When assessing reasonable usage, we may consider your agreed objective and timeline, current readiness and progress, completion of agreed preparation between sessions, whether further live sessions are educationally useful, the frequency and duration of prior sessions, cancellations or no-shows, coach and specialist availability, and whether a request is within the agreed scope. We may decline, reschedule, consolidate, or substitute requests where another live session would not reasonably contribute to your preparation, and may recommend asynchronous work or independent preparation instead. Where practicable, we will discuss an appropriate adjustment with you before limiting access.

19.4 CoPilot Service Period

Your CoPilot service period begins on the start date confirmed at purchase or onboarding and ordinarily continues for up to 12 weeks, unless a different period is specified in your checkout, order confirmation, service agreement, or another written confirmation from us (“CoPilot Service Period”). Unused access, live sessions, asynchronous support, and other CoPilot benefits expire at the end of the CoPilot Service Period unless we agree otherwise in writing.

We may, in good faith and at our discretion, agree in writing to a reasonable extension where you have participated actively and further time would genuinely support the agreed preparation plan. Extensions are not automatic and, depending on the circumstances, may require an additional fee.

19.5 CoPilot Is Not a Session Bundle

CoPilot is a managed service and is not a prepaid bundle of individual Sessions or Session Credits. CoPilot access and any included live sessions do not convert into Session Credits, have no standalone cash value, are non-transferable, and do not survive expiry or termination of the applicable CoPilot Service Period unless we expressly agree otherwise in writing. Section 18 does not apply to CoPilot except where we expressly state otherwise.

19.6 CoPilot Cancellations and Refunds

CoPilot involves onboarding, diagnostics, preparation planning, resource allocation, specialist coordination, and asynchronous work that may begin shortly after purchase. It is therefore not treated as a standard Session Bundle.

If we receive your cancellation request within 14 calendar days of purchase and before your first live session or any other CoPilot service has begun, we will refund the full amount you paid less non-refundable expenses actually incurred in processing the transaction. Those expenses may include payment-provider or platform fees, foreign-exchange charges, bank charges, and other non-recoverable third-party transaction costs. To qualify, no onboarding, diagnostics, preparation planning, asynchronous support, live session, specialist allocation, or other material CoPilot service may have been used or delivered.

After 14 calendar days from purchase, an unused CoPilot purchase is not refundable merely because you have not started or used the service, except where applicable law requires otherwise or where we expressly agree otherwise in writing. Once onboarding, diagnostics, preparation planning, asynchronous support, a live session, specialist allocation, or other material performance of CoPilot has begun, fees are non-refundable except where required by applicable law, where we materially fail to provide the contracted service and do not provide a reasonable remedy, or where we expressly agree otherwise in writing.

Dissatisfaction with interview outcomes, failure to receive an offer, changes in an employer's hiring process, or failure to complete agreed preparation does not create a right to a refund.

19.7 Scheduling, Cancellations, and No-Shows

Sessions remain subject to coach and specialist availability. CoPilot does not guarantee immediate, same-day, or continuous access to any particular coach or specialist. Sessions cancelled within the cancellation-notice period disclosed when booking, missed sessions, or sessions for which you arrive materially late may be treated as used when assessing fair use. Repeated late cancellations, no-shows, or booking behaviour that materially interferes with coach availability may result in booking restrictions.

19.8 Coaches and Specialists

We will use reasonable efforts to match you with coaches and specialists appropriate to your preparation needs. We do not guarantee access to a particular individual, employer-affiliated coach, specialist, or interviewer, and may make substitutions due to availability, expertise, scheduling, conflicts of interest, or other operational considerations. Specialist access does not imply endorsement by, affiliation with, or authorisation from any employer unless expressly stated.

19.9 Employer Confidentiality and Interview Information

Coditioning does not authorise coaches, customers, or other users to disclose or solicit confidential, proprietary, trade-secret, or otherwise restricted information belonging to employers or third parties. Company-specific preparation may draw on publicly available information, general professional experience, historical candidate experiences, permitted interview observations, and other lawful sources. We do not guarantee that any particular question, format, or interview experience will recur.

19.10 Asynchronous Support and Proactive Check-Ins

CoPilot may include asynchronous messaging, work review, preparation questions, progress check-ins, accountability support, resource recommendations, and reasonable review of preparation materials. This support is not guaranteed to be instantaneous, continuous, or available 24 hours a day. Response times may vary because of coach availability, time zones, weekends, public holidays, request complexity, and other reasonable operational factors. Work that falls materially outside the agreed preparation scope may be declined or quoted separately.

19.11 Learning and Neuroscience-Informed Guidance

CoPilot may incorporate evidence-informed learning and performance techniques, including retrieval practice, active recall, spaced practice, memory consolidation, practice sequencing, cognitive-load management, sleep and recovery, and practice under realistic interview conditions. This guidance is educational and is not medical, psychological, therapeutic, neurological, sleep, or other healthcare advice. We do not diagnose or treat medical or psychological conditions or guarantee that any technique will produce a particular cognitive, educational, health, or interview outcome.

You should not disregard professional medical advice or alter prescribed treatment, medication, sleep requirements, or health practices based on Coditioning guidance.

19.12 Interview-Readiness Assessments

Any readiness scores, progress indicators, Hire or Strong Hire classifications, benchmarks, coach assessments, or similar evaluations are educational assessments based on our methodology and professional judgement. They are not certifications, guarantees of hiring outcomes, representations of an employer's actual decision, or promises that you will pass an interview.

19.13 Customer Participation

CoPilot requires active participation. You agree to make reasonable efforts to:

  • provide accurate information about your goals, availability, experience, and interview process;
  • complete agreed preparation and assignments;
  • communicate material changes to your interview timeline or objectives;
  • attend scheduled sessions;
  • engage respectfully with coaches and specialists; and
  • promptly raise blockers or concerns that may affect your preparation.

Our ability to provide effective CoPilot services may be materially affected where you do not participate, complete agreed work, or provide relevant information.

19.14 Pauses and Extended Inactivity

CoPilot is intended to be an active, continuous preparation engagement. Temporary pauses may be agreed in writing where reasonably necessary. Extended inactivity does not automatically extend the CoPilot Service Period; any extension must be confirmed by us in writing.

19.15 Payment Plans

Where we expressly agree in writing to an instalment or payment plan, the full programme fee remains payable according to the agreed payment schedule. An instalment arrangement does not convert CoPilot into a month-to-month subscription and does not permit cancellation of future instalments merely because you stop participating. We may suspend CoPilot services where a scheduled payment is overdue, subject to applicable law.

19.16 Fees, Discounts, and Promotions

The CoPilot fee and any CoPilot-specific discount are those confirmed at checkout or in your written order confirmation. Unless expressly stated otherwise, promotional codes, credits, referral offers, subscription discounts, bundle discounts, mock-interview discounts, and other promotions do not apply to CoPilot and cannot be combined with its displayed price.

19.17 Personal and Non-Transferable Service

CoPilot is personal to the named participant and may not be transferred, shared, resold, or used to obtain coaching, mock interviews, or support for another person without our written consent.

19.18 Personal Use of CoPilot Materials

Personalised roadmaps, timetables, exercises, assessment frameworks, feedback, and other CoPilot materials are licensed to you for your personal interview-preparation use only. They may not be commercially reproduced, distributed, sold, or republished without our permission.