Terms & Conditions

By using our learning platform, you agree to our terms and conditions. Please read them carefully to ensure you understand your rights and responsibilities.

1. Acceptance of Terms

By accessing or using our platform, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must immediately cease using our platform.

2. Eligibility

You must be at least 13 years of age to use our platform. By using our platform, you represent that you are eligible to use it and have the legal capacity to be bound by these terms.

3. User Accounts

You may be required to create an account to access certain features of our platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized use of your account.

4. Prohibited Conduct

You agree not to engage in any of the following activities while using our platform:

  • Violating any applicable laws or regulations;
  • Using the platform for any fraudulent or malicious purposes;
  • Attempting to gain unauthorized access to our platform or user accounts;
  • Uploading or sharing any content that is offensive, harmful, or infringing on the rights of others;
  • Interfering with or disrupting the operation of our platform or the servers and networks that host it.

5. Intellectual Property

All content, features, and functionality available on our platform are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our platform for your personal, non-commercial use only.

6. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our platform or any content available on it, even if we have been advised of the possibility of such damages.

7. Indemnification

You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or related to your violation of these terms, your use of our platform, or your infringement of any intellectual property or other rights of any third party.

8. Use of AI Systems

Our platform employs various Artificial Intelligence (AI) systems to enhance your user experience. These AI systems include but are not limited to the AI Interviewer, code analyzers, suggestion engines, and more. Please note that the outputs provided by these AI systems are for informational purposes only and should not be construed as professional or expert advice. While we continuously work to improve these AI systems, they may occasionally provide incorrect, incomplete, or misleading information due to inherent limitations in AI technology. By using these systems, you acknowledge and accept that any reliance on such information is at your own risk. We will not be liable for any errors, omissions, or damages arising from your use of these AI systems. Your continued use of the AI systems constitutes your acceptance of these terms.

9. Money-Back Guarantee Policy (Session-Based Services; Excludes Subscriptions)

This money-back guarantee applies to our session-based services (e.g., mock interviews, coached sessions, diagnostic sessions), whether purchased individually or as part of a pre-paid bundle. It does not apply to any subscription plans, recurring billing arrangements, or renewals. Subscription purchases and renewals are governed exclusively by Section 17 (Subscription Billing, Cancellation, and Refund Policy).

Definitions. A “Session” is a single booked coaching or mock-interview appointment. A “Bundle” is a pre-paid set of multiple Sessions.

Scope for Bundles. Refund assessments apply only to the specific Session that is the subject of a complaint. We do not issue blanket or pro-rata refunds for unused Sessions in a Bundle. Remaining Sessions in a Bundle remain available; where appropriate, we may provide a reasonable remedy to ensure delivery of the remaining Sessions.

Eligibility. Refund requests must be based on objective issues such as disruptive technical failures, unprofessional conduct, or failure to deliver the promised elements of a Session. Refunds will not be granted for subjective preferences (for example, not liking an interviewer’s style).

Right to Remedy. If a specific element of a Session was not delivered as promised, we may first offer a reasonable remedy before considering a refund. Remedies may include, without limitation, re-running the Session, assigning a different coach, or providing equivalent corrective measures.

Refund Windows (per Session). The time window is measured from the end of the affected Session (in UTC):

  • 100% refund if requested within 2 hours after the Session’s end.
  • 80% refund if requested between 2 and 6 hours after the Session’s end.
  • 50% refund if requested between 6 and 24 hours after the Session’s end.
  • No refund if requested after 24 hours have elapsed.

No-Shows and Lateness. If you (the customer) do not attend a booked Session (“no-show”) or arrive more than 10 minutes after the scheduled start time, no refund will be issued. Exceptions may be made only if you provide verified documentation of a genuine emergency; in such cases, the outcome will be at our discretion. Repeated abuse of this policy may result in account restrictions.

Processing. All approved refunds are processed to the original payment method and typically appear within 1–10 business days, depending on your payment provider.

Abuse and Chargebacks. We may restrict or suspend access if we detect excessive chargebacks, refund misuse, or other abuse of this policy.

By booking a Session, you confirm that you have read and agree to this policy as part of the service terms. This acknowledgment is contractual; personal data is processed in accordance with our Privacy Policy.

10. Termination

We reserve the right to terminate or suspend your access to our platform, without prior notice, for any reason, including but not limited to your violation of these terms. You may also terminate your use of our platform at any time. Upon termination, your right to use our platform will immediately cease, and you must promptly delete all copies of any content obtained from our platform.

11. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Your continued use of our platform after any such changes constitutes your acceptance of the new terms. It is your responsibility to periodically review these terms for any updates or changes.

12. Governing Law

These Terms & Conditions and your use of our platform are governed by the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions, comments, or concerns regarding these terms or our platform, please contact us at [email protected].

14. Email Newsletter and Communications

By creating an account on our platform, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. Please note that even after opting out of our promotional emails, you will still receive transactional messages from us, such as notifications about your account activities and any necessary service-related announcements. We commit to processing your personal data in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR) and other data protection laws applicable. Your acceptance of these terms also signifies your consent to our data processing activities described in our Privacy Policy. If you do not agree with our Privacy Policy, you must stop using our platform.

15. Consent for Recording and Use of Session Excerpts

By participating in coaching or mock interview sessions, you expressly consent to the recording of these sessions. Recordings will only be made upon receiving your explicit, informed consent—either in writing or via a digital acknowledgment—prior to the start of any session.

With your consent, we may use portions or excerpts of the recorded sessions for promotional, educational, or quality assurance purposes, including displaying such excerpts on our website, social media platforms, and other marketing materials.

Any recordings or excerpts used in promotional materials will be anonymized to protect your identity. This may include blurring video images, masking or altering your voice, and redacting or omitting any personal identifying information. All processing will be conducted in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

You have the right to withdraw your consent at any time by contacting us at [email protected]. Upon withdrawal, we will make reasonable efforts to remove any recordings or excerpts from future publications and marketing materials, though complete removal from all existing distributions cannot be guaranteed.

By providing your consent, you waive any claims for damages or legal actions against us related to the use of your anonymized session recordings.

16. Offline Support Policy (Coditioning 360)

Customers who purchase sessions under the Coditioning 360 offering receive access to offline support via our private Slack workspace. This support includes the ability to ask follow-up questions, request clarifications, and receive guidance outside of the live coaching or mock interview sessions.

Offline support duration is tied to the number of sessions purchased and begins from the time payment is made for the corresponding session(s):

  • For each Coditioning 360 session purchased, you receive 7 days of offline support starting from the time of payment.
  • Customers who purchase three or more sessions will receive offline support that extends through the entire duration of their interview process, including team-matching, final interviews, and offer negotiation phases, starting from the time of payment.

Support availability may be subject to reasonable timeframes and response windows, and does not include real-time communication or live coaching outside of booked sessions. Abuse of support channels may result in access restrictions at our discretion.

Continued use of the offline support feature constitutes your agreement with this policy.

17. Subscription Billing, Cancellation, and Refund Policy

Certain services on our platform are offered on a subscription basis, billed at the interval specified at the time of purchase (e.g., monthly, quarterly, annually). By subscribing, you authorize Coditioning to charge your payment method automatically at each renewal period until you cancel.

For these subscriptions, management (including updates, cancellations, and payment method changes) is handled through a designated subscription management portal (the "Subscription Portal"). The Subscription Portal may be our account management area and/or a portal operated by our current subscription or payment vendor (for example, Stripe or any successor provider).

You can access the Subscription Portal from your account on our website and/or via service emails sent by us or our subscription vendor. Links and user interfaces may change over time; we will maintain a working path to the Subscription Portal.

A cancellation is effective only when completed in the Subscription Portal while authenticated to the same account (e.g., email) used to purchase the subscription. You will receive on-screen and/or email confirmation of cancellation. The effective timestamp is when the cancellation is completed in the Subscription Portal, or when we complete it there on your behalf after verifying your identity.

If you need help canceling, please contact support. We can guide you or, after verifying your identity, complete the cancellation on your behalf in the Subscription Portal and confirm it in writing. We do not accept cancellation requests made solely via informal channels that cannot be authenticated.

To avoid being charged for the next billing cycle, you must complete the cancellation in the Subscription Portal before your renewal date. If no cancellation is completed prior to the renewal date, the subscription will renew automatically and you will be charged for the next billing cycle.

Digital Product Acceptance. All digital subscriptions are deemed delivered and fully consumed upon activation of your account access, regardless of actual usage. By subscribing, you acknowledge that access to the platform constitutes delivery of the service.

Grace-Period Satisfaction Refund (first-time subscriptions only). A one-time, discretionary goodwill refund may be considered only if: (i) you cancel within 24 hours of your initial subscription purchase (not a renewal or upgrade); (ii) you state that you are dissatisfied with the service; and (iii) your account has not materially consumed any Consumable Resources (including, without limitation, AI tokens/requests, code execution minutes or credits, evaluation runs, or other metered usage). “Material consumption” means usage beyond a small, good-faith evaluation amount intended for initial testing. If Consumable Resources were used beyond this evaluation amount, we may deny the refund or reduce it by an amount equal to our reasonable, non-recoverable third-party costs attributable to such usage, as evidenced by our usage logs. Any approved refund will equal thenet amount actually received by us after deduction of non-recoverable payment processing fees and any such costs. Limit one such refund per customer/account. If a refund is issued, your subscription access will end, and you’re welcome to subscribe again at any time.

No Prorated Refunds After Renewal. Once a billing period renews, the fee for that period is non-refundable. Cancelling during an active billing period does not entitle you to a partial or prorated refund. If you cancel after the renewal date, your subscription will remain active until the end of the current paid billing period, and no further renewals will be charged.

In rare cases where a refund is issued at our discretion, it will be processed to the original payment method and may take 1–10 business days to appear in your account depending on your payment provider.

Chargeback Policy. By purchasing a subscription, you agree not to initiate a payment dispute (“chargeback”) without first contacting our support team at [email protected] and allowing us at least 7 business days to resolve your concern. Unauthorized chargebacks will be considered a breach of these Terms, and we reserve the right to suspend or terminate your account in such cases.

We may change subscription or payment providers and/or the location of the Subscription Portal; this does not change your obligations under this policy. Access to the Subscription Portal will be maintained via your account and/or service emails.

By purchasing a subscription, you acknowledge and agree to this cancellation and refund policy.